![]() Once the job is turned over to the print service, cancel the job from the print queue.Ĭontrol Panel > icon view > Devices and Printersĭouble-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > CancelĬontrol Panel > icon view > Devices and Printers > Double-Left-Click on your Printerĭouble-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel NOTE: Where supported at all, it is normal for the “ X” to show on the control panel only briefly. The “cancel” button might be labeled as such or might present as a red X. If you catch the job quickly enough, print jobs can be cancelled on the printer. Ignore anything not relevant to your current situation. The process is worth knowing and might help the overall situation. Note that the following is less likely going to help in the long run simply because the issue is seen on more than one computer. If you are interested in doing to, take a look at the Event Viewer logs. What to do? Check your network logs for anything out of the ordinary. For example: If the network is not functioning as needed, processes that depend on communication and / or translation between the printer and the computer may suffer as a result. This is particularly difficult to judge from the outside looking in. In spite of the age of the printer, there might be something in your network that contributes to the communication between the Print Service and the printer. Just the changes in technology alone might be enough to bring down a lesser machine. There is something positive to be said for a consumer grade printer still in service after what might have been as much as eight years. Everything is perfect elsewhere and the printer is no longer able to function as expected.The printer Firmware may need to be updated.While issues do not normally "bleed" from one old computer to newer tech on the same network, it can happen. One or more computers in the network is still on Windows 7 (or worse, something older).You are not using an administrator privileged account and the print service is balking.Your printer cannot communicate with the network effectively. ![]() Your network is slow, your router is outdated, there are service and / or packet drops that interfere with the performance and processes.You are not using any of the clearance routines to properly clean and restart the Print Service and / or doing so has no lasting effect on the issue.The Print Service is not clearing in spite of you having completed the proper clearance routines (information later in this message).You have set "Keep all documents" in the Print Queue but the service is not managing to both keep previous jobs (as instructed) AND move on to new jobs as they are entered.Scenarios may include - and may not be limited to: HP Instant introduced 2011-2012 (depending on region).Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet. ![]()
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